Privacy policy

Privacy Policy

This Privacy Policy describes how www.soloio.com (“we”, “our”, or “the site”) collects, uses, and discloses your personal information when you visit or make a purchase from our website.

1. Contact

If, after reviewing this policy, you have additional questions, would like more information about our privacy practices, or wish to file a complaint, you may contact us using the following details:

Email: ecommerce@soloio.com.co
Mailing address:
Bionca LLC
848 Brickell Avenue, Suite 203
Miami, FL 33131
United States

2. Collecting Personal Information

When you visit www.soloio.com, we collect certain information about your device, your interaction with the site, and data necessary to process your purchases. We may also collect additional information if you contact us for customer support.

In this Privacy Policy, “Personal Information” refers to any information that can identify you directly or indirectly. Below is a summary of what we collect and why.

a. Device Information

Purpose: To ensure the site loads correctly and to analyze usage in order to optimize performance.
Source: Automatically collected through cookies, log files, web beacons, tags, or pixels.
Disclosure: Shared with our processor, Shopify.
Personal Information collected: Browser version, IP address, time zone, cookie data, pages or products viewed, search terms, and interactions with the site.

b. Order Information

Purpose: To fulfill your order, process payments, arrange shipping, issue invoices or confirmations, communicate with you, and screen for potential fraud or risk. We may also use this information to send updates or promotional offers, when permitted.
Source: Collected directly from you.
Disclosure: Shared with Shopify and our ERP system.
Personal Information collected: Name, billing address, shipping address, payment details (including credit card information), email address, and phone number.

3. Minors

www.soloio.com is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If you are a parent or guardian and believe your child has provided us with personal information, please contact us to request its deletion.

4. Sharing Personal Information

We share your personal information with third-party service providers to help us deliver our services and fulfill our contractual obligations. Examples include:

Shopify, which powers our online store. You can read more about how Shopify handles personal information here: https://www.shopify.com/legal/privacy.
Law enforcement or authorities, if required by applicable laws, court orders, or valid legal requests.

5. Behavioural Advertising

We use your personal information to deliver personalized advertisements and marketing communications that may be of interest to you.

Examples include:

Google Analytics: Helps us understand how customers use www.soloio.com. Learn more at Google Privacy Policy and opt out here: Opt-out Tool.
We may share limited data about your activity, purchases, and interactions with our advertising partners using cookies or similar technologies.
Shopify Audiences: Allows us to reach potential customers who have interacted with other Shopify merchants and may be interested in soloio products.

Learn more about targeted advertising from the Network Advertising Initiative (NAI).

Opt-out options:

You can also manage your preferences globally through the Digital Advertising Alliance.

6. Using Personal Information

We use your personal information to:

Provide products and services;
Process payments and fulfill orders;
Send invoices, confirmations, and updates;
Offer customer support;
Inform you about new products, services, and promotions.

7. Legal Basis (GDPR / EEA Residents)

If you reside in the European Economic Area (EEA), we process your personal information under the following lawful bases:

Your consent;
The performance of a contract with www.soloio.com;
Compliance with legal obligations;
Protection of vital interests;
Performance of a task in the public interest;
Legitimate interests, provided they do not override your fundamental rights and freedoms.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, or until you request its deletion. For more information, see the section “Your Rights.”

9. Automated Decision-Making

We do not engage in fully automated decision-making that produces legal or significant effects on you.
Shopify uses limited automated systems to prevent fraud, such as temporary blacklisting of IP addresses or credit cards linked to repeated failed transactions.

10. Your Rights

If you reside in the EEA, you have the right to:

Access the personal information we hold about you;
Request correction, update, or deletion of your data;
Request data portability to another service provider;
Object to or restrict certain types of processing;
File a complaint with your local data protection authority.

Your information is initially processed in Ireland and may be transferred to Canada or the United States for further processing.
For more information, see the Shopify GDPR Whitepaper.

11. Cookies

Cookies are small data files downloaded to your device when you visit www.soloio.com. We use functional, performance, advertising, and social media cookies.

These cookies improve your browsing experience by remembering your preferences (such as language or region) and helping us analyze website performance.

You can manage or block cookies through your browser settings. For details, visit www.allaboutcookies.org.
Please note that blocking cookies may affect website functionality or limit personalized advertising.

12. Do Not Track

We do not alter our data collection or usage practices when we detect a “Do Not Track” signal from your browser, as there is currently no consistent industry standard for responding to such signals.

13. Changes to This Policy

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes. We encourage you to review it regularly to stay informed.

14. Complaints

If you wish to make a complaint, please contact us using the information provided under “Contact.”
If you are not satisfied with our response, you have the right to contact your local data protection authority.

Privacy policy

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